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FAQ-Property Managers |
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For frequently asked questions about getting started and using the ResortCleaning.com system please see below. If you need further assistance, please post your question on the ResortCleaning.com forum.
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1. What is ResortCleaning.com? |
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ResortCleaning.com is an online scheduling system that has been especially designed to automate all the administrative and managerial aspects of our cleaning service companies. Our fast and efficient system allows property management companies to schedule, track and pay for their cleaning services via the web from anywhere in the world, 24 hours a day.
If you are currently working with a cleaner, we can help automate their business and assist in transforming your communication network to the ResortCleaning.com system. Click here o view all of the Features and Benefits of the ResortCleaning.com system.
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2. How much will it cost me to be a member of ResortCleaning.com? |
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You will enjoy all the benefits of the ResortCleaning system for only $14.95 per month.
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3. How do I get started?
(If you were referred by your Cleaning Company, you will simply click the activation link in your welcome email and log in to your account) |
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Step 1:
Set up your account on the Sign Up page. You will be sent a confirmation with your log in information to the email address you provided on the sign up page. Be sure to check your spam or junk mail folder and mark ResortCleaning.com as a safe sender for future emails.
Step 2: Click the activation link provided in the email to activate your account.
Step 3: Log in to your 'Manager’s Control Panel' and either set your current cleaner up an account with a 30 day FREE trial OR if you are in search of a cleaning company, you may choose one of the cleaners in your area that is already a member of ResortCleaning.com.
Step 4: Add your property details in the “My Properties” section.(If you were referred by your cleaner, they most likely have your property information entered for you)
Step 5: Start “Scheduling your appointments” and enjoy the ease of communication with your cleaner.
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4. Why should I choose a cleaner who advertises on ResortCleaning.com? |
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ResortCleaning.com takes particular pride in only recommending the best cleaning service providers with the highest of service standards. We therefore only recommend and promote cleaning companies who have been ‘verified’. All cleaners who advertise on ResortCleaning.com have therefore met the following requirements: |
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Requirements for advertising on ResortCleaning.com |
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A minimum of ten clients and at least three months membership of ResortCleaning.com |
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A current business license |
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An up-to-date insurance policy |
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Good standing with the Better Business Bureau (BBB) |
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Good business standing within the local community |
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At least three professional references |
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At least three client references |
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Participate in a qualifying phone Interview with a member of the ResortCleaning.com staff. |
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Click here to learn more about the ResortCleaning.com eight-point verification process.
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5. What if I want to use my current cleaning company and they aren’t signed up in the ResortCleaning.com system? |
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We receive many introductions from management companies, especially after they realize how much more efficient ResortCleaning.com system makes the entire process for themselves and their cleaning companies. Direct your cleaner to www.ResortCleaning.com and have them follow the simple steps in the 'Cleaner' section and they will be signed up and started within minutes.
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6. How do I select a cleaner? |
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After you have registered with ResortCleaing.com and entered the details of the property you wish to have cleaned you will be presented with a list of all the available cleaning service professionals in your area. You will be able to view their company profiles, company history, experience, client testimonials and more. You may simply make your choice based on the information presented in their profile or you can contact multiple companies until you find one you are comfortable with. |
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7. What happens after I choose my cleaner? |
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If you chose you Cleaner from the site without talking with them, please allow up to 24 hours for them to confirm you as a new client. Once confirmed, a representative from that company will contact you to introduce themselves and discuss any relevant details concerning the property you wish to have cleaned.
Taking just a few minutes to establish clearly understood instructions with your service provider helps to eliminate any future confusion. Take a look at our Introductory Telephone Conversation Checklist, o find out what sort of questions you will be asked during the brief, introductory phone call.
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8. How do I add properties to my account? |
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You have two options for uploading your current properties and cleaning schedules to the ResortCleaning.com system:
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Fax or email the property and existing cleaning schedules to our Data Entry Center and we will input them for you (there is no charge for this service). |
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Allow your cleaner to input the property information and enter the existing cleaning schedule. |
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Or log in to your Manager’s Control Panel and go to the ‘My Properties’ page and select the link 'Add Properties'. Enter all of your property details then click the ’Add’ tab located at the bottom of this page. |
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9. How do I schedule a cleaning? |
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You also have three options when it comes to scheduling your cleanings with ResortCleaing.com: |
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You can fax or email your cleaning schedule to our data entry center and we will load them into the system. Our data entry department is open 24/7 and will usually have your cleanings live on the site within 30 minutes. |
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Continue to fax or email your cleaning appointment schedules to your cleaner and they can load them on the site. |
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Or log in to your Manager’s Control Panel and schedule the cleanings under the tab names "Schedule Cleanings." |
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10. I've schedule a cleaning…now what? |
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As soon as you schedule a cleaning your cleaning company will be immediately notified via our convenient automated communications system. Your cleaner will then confirm this appointment at which time you will immediately receive notification via email as well as see the confirmation on your homepage. |
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11. How do I reschedule or cancel a cleaning? |
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On your Manager's Control Panel select the 'Appt Calendar' link and simply click on the calendar date of the appointment that you desire to reschedule or cancel. The details of any appointments will then appear above the calendar and here you will have the option to 'Reschedule', 'Cancel' or 'Email Cleaner'.
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12. I forgot my password, what can I do? |
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Please click on the 'Forgot Password' page of the ResortCleaning.com website. Here, you should enter the email address you use as your email ID to log in with ResortCleaning.com. A reminder of your password will be immediately emailed to you.
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13. How do I change my password? |
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Log in to your 'Manager’s Control Panel' and select the 'My Account' link, you can easily modify all of your account information from there.
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14. How do I access the onsite email system? |
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You can easily access the ResortCleaning.com online email system from either your Owner’s Control Panel or your My Account - Messages page. |
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15. Are my payments secured? (For those who choose to pay their cleaner by credit card) |
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ResortCleaning.com is a VeriSign Secure Site and all transactions are conducted in a Secure Socket Layer (SSL) session. The Secure Socket Layer encrypts all transaction data in a format that prevents data theft. This process protects your private information from being disclosed to anyone.
For further information, please read our Privacy Policy. |
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16. What forms of payment can I use to pay my cleaner? |
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It is up to you and your cleaner whether you choose to pay them by check or credit card. If you choose to pay by credit card, we accept Visa, MasterCard, Discover and American Express.
During the scheduling of your first cleaning you will be prompted to enter your credit card information. You will not need to enter this information again unless you need to change credit cards or edit your current card (e.g. change your expiration date).
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17. When will my credit card be charged? |
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Your credit card will not be charged until AFTER your service provider has finished the cleaning task and confirmed that the job is complete. At this time you will receive an email notifying you that your property is clean and that your credit card has been charged. |
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18. When does my cleaner receive payment? |
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Your cleaning professional will be paid promptly, on a weekly basis, via an electronic funds transfer (EFT). |
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19. How do I prevent, manage, and deal with disputes? |
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The system at ResortCleaning.com has been comprehensively designed to be a win-win situation for everyone. We match our property owners with the highest-quality cleaning service professionals in their area. We insure simplistic and convenient communication, a fair and effective selection process, real-time reporting and secure onsite payment transactions. Very rarely, has an issue developed that has required intervention. If this should ever happen, the ResortCleaning.com Executive Staff will be happy to assist both parties to achieve a mutually-satisfactory resolution. Again, these cases are almost non-existent. |
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Property Managers
