I have used the ResortCleaning website for almost two years as I do my own property management of a rental cabin in the Smoky Mountains. The site is very intuitive to use, and I’ve never missed a cleaning, maintenance or trash pickup. Early on Jim provided a short screen share demo session and I was on my way! Jim is good to respond to any questions I might have and sends out proactive notifications when there is an upgrade. Overall things are going very well with my cabin business and ResortCleaning website has played a big role.
When I first heard about Resort Cleaning, I was very skeptical. My thoughts were that no way was I going to allow another company to “get into” my business. After two years I gave in to try it. I can honestly say that I have no idea how I managed in the years without this wonderful addition to our business.
Prior to Resort Cleaning, my typical weekend started on Friday morning and did not end until Sunday afternoon. There was no time to sleep or anything other than prepare for the weekend. My schedule for 200 units was kept in a three-ring binder on notebook paper. It took HOURS to prepare assignment sheets for cleaners. My usual routine on Friday was to work at home until around 3 or 4 AM and then go to office to complete preparing assignment sheets. The first weekend with Resort Cleaning I was finished and ready for cleaners by 3:20 AM. I remember sitting there wondering what I was missing. Why did I not have more to do? I dreaded Saturday afternoons fearing that I would get a call that I had missed a clean. How could I not miss a clean with my system?
Resort Cleaning not only saves immeasurable time in scheduling and assigning but it saves numerous text messages, phone calls and emails because clients are not having to contact me with last minute changes or instructions. It is all placed in Resort Cleaning.
Jim Duncan and his staff are standing by ready to assist whenever needed and are a true asset to any cleaning service. We are certainly blessed to have them as part of ours.
I always have a great experience with ResortCleaning. It makes scheduling, invoicing, and payroll a breeze!! Thank you for creating a GREAT program.