June 21, 2023
One of the most effective ways of marketing your rental property and keeping your reservation calendar full is by generating 5-star reviews from your guests! Whether you are preparing to enter the industry with a new rental on AirBNB or VRBO, or have been renting out properties for years, there is nothing more important than meeting or exceeding the expectations from your valued guests! Here are the top 4 vacation rental management tips for creating a happy experience for your guests:
When it comes to the expectations of guests checking into your vacation rental, one of the top things on their mind is cleanliness! If you read through just a sample of Airbnb reviews, you’ll quickly find that the most common complaints relate to cleanliness issues. While anyone can provide basic accommodations, you’ll want to impress your guests as soon as they walk through the door - remember that first impressions are everything! While maintaining an impeccably clean property can be difficult, our professional housekeeping software can help make your life easier!
A simple way to enhance the customer experience is by personalizing the amenities at your rental, including local guidebooks to attractions, restaurants and shops in the area! You can also use a chalkboard to write a brief note to welcome your guests and make them feel special! Another nice feature is a guestbook, where guests tend to write a more detailed account of their experience in your property. This is not only helpful feedback for you, but it is interesting for your guests to read while enjoying their stay! The key is to make your guests feel important and that you are dedicated to making their visit memorable!
Another one of the top vacation rental management tips for creating a happy experience for your guests is creating a dedicated point of contact! While things may go smoothly most of the time, you never know when unexpected maintenance issues or other problems may arise. It may be bothersome for a guest to encounter an issue, but even more frustrating when there is no clear point of contact. Your guests may also just have a simple question about finding a light switch, warming up the hot tub or extending their stay. By providing a swift resolution, you help create an exceptional experience for your guests!
The travel and hospitality industry is constantly changing, so you’ll want to stay on top of the latest trends. For example, just look how the Covid-19 Pandemic created new levels of cleaning standards for rental properties throughout the world! You can gain comprehensive knowledge by attending hospitality conferences, networking with other property owners, reading industry materials and more! This is just the tip of the iceberg when it comes to maintaining a 5-star vacation rental for stellar reviews and happy guests! Check out this awesome article ResortCleaning was featured in: 20 Tips on How to Maintain a 5-Star Vacation Rental | Redfin.
Now that you know some of the top vacation rental management tips for creating a happy experience for your guests, learn about how our housekeeping software can make YOU happy as a rental owner!