September 25, 2023
Whether you operate a hotel or rental property, you know how important it is to communicate with your housekeeping staff! These are the ones who make sure that you guests have a clean and comfortable stay by preparing your rooms or property for occupancy. However, you may be wondering how to improve your communication so that things run more smoothly by avoiding mistakes, delays and misunderstandings. To improve your workflow and guest satisfaction, here are the top 4 ways to communicate effectively with your housekeeping staff:
When hiring your housekeeping staff, you’ll want to establish clear expectations for the standards and procedures for cleaning the rooms. This should include the time frames and priorities for each task, as well as the quality and safety measures that should be followed. You should also communicate any specific needs of your guests, such as special requests, extra amenities, allergies, early check-ins and late check-outs. This is also the perfect time to discuss the process to follow when a guest complains about any particular issue.
You should communicate frequently with your housekeeping staff to keep them informed of any issues, updates or changes that could affect their work. You should also ask for any feedback from your staff and encourage both honest and open communication. By communicating respectfully, being polite and using positive words, you can establish an effective working relationship that helps to boost morale and creates satisfaction for both parties! Try to avoid blaming or criticizing your team for mistakes or delays, but instead work together to find solutions and prevent recurrence.
Another top way to communicate effectively with your housekeeping staff is to monitor and evaluate their performance and results. You should track the efficiency and quality of their work, comparing this with the standards that you have set forth. You can also identify any strengths of weaknesses with regular and timely feedback, which helps to improve their skills. Finally, you’ll want to celebrate and award your staff’s achievements which motivates them to excel!
The best way to communicate with your housekeeping staff is by using our professional housekeeping software! After all, you need a reliable and intuitive system that allows you to assign tasks, send messages and provide real-time information! Our software features a convenient mobile app for all users so that you can keep your team in the loop at all times. Furthermore, you’ll be able to keep track of your entire staff and can easily complete tasks such as housekeeper grading, productivity management, payroll, other booking tasks and much more! After just a few weeks of taking advantage of our housekeeping software, you’ll wonder how you ever got along without it!
Now that you know the best ways to communicate effectively with your housekeeping staff, learn how our housekeeping software can make this communication as easy as possible! As a housekeeping command center, we offer a full-suite of operational management tools to help you run your housekeeping operations!